Flight today had a lady who was clearly a nervous flyer. We hit some moderately serious clear air turbulence over Normandy and she screamed and had a panic attack, and then as we were descending over London, same again in the thermals making the big clouds that are currently blanketing SE England.

She was having a very very bad time, and everyone else being calm around her didn't seem to help. I felt pretty bad for her. She was clearly terrified.