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I am, frankly, amazed that the Tories have allowed the power of the Financial Services Ombudsman to continue, but they have, so it would be a glaring omission if I didn't at least try and use it to shove a red hot poker up EE's arse.

(specifically, them treating the finance agreement for the phone and network access as an indivisible unit makes their inflationary price increase effectively a punitive interest rate increase on the phone's finance rate).

I'm not at all sure the FSO will side with me here, but if you don't ask, you don't get.

Unknown parent

Sarah Brown
@LostSettler I have used the FSO twice, and won both times. We shall see.
Unknown parent

Sarah Brown
@LostSettler Thanks! Got to be worth a punt anyway. Nothing ventured, and all that.
in reply to Sarah Brown

Dear Phone Provider I haven't used as much data or made as many calls as I expected to, therefore I am reducing my monthly direct debit by 15%! I'm sure they'll be quoting the agreement you made when you signed the contract then.
This entry was edited (1 year ago)
in reply to Sarah Brown

please post the outcome. Will need to keep that in mind for future if that was successful