As a general rule, the state should over-supply services. There should be slack in the system almost all the time. Relaxed GPs with lots of time to talk to their patients. So many teachers that the main trouble is finding rooms for them all.
Not only does this see a better quality of service mostly, but it also cushions the system in the event of an unexpected shock.
If you have just enough professionals to deliver at 100%, you don’t have enough professionals.
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Stan Carey
in reply to Simon McGarr • • •Trixter of the Moon Council
in reply to Simon McGarr • • •Christian Kent
in reply to Trixter of the Moon Council • • •@trixter I’ll distinguish between financialisation culture and product people. Some people want to play Jenga with society, safety and quality; there are others who designed and made the products and prototypes in the first place.
Plenty of “businessmen” fail and only half of small businesses succeed in their first year. A respect for numbers is needed — nothing complex, just arithmetic, percentages, etc. And alongside that, energy, bravery, tenacity. And some luck.
“Opposite” 🤷♂️
Brendan (he/him)
in reply to Simon McGarr • • •@kagan
I think this bears repeating - and more generally.
If you have JUST enough staff to deliver - at 100% - then you do NOT have enough staff.
the Amygdalai Lama
in reply to Simon McGarr • • •.
Capitalism is a dollar store where nothing is real.
Summer Jo ☀️
in reply to the Amygdalai Lama • • •@punishmenthurts see: HS2
cc @yassie_j
:baba_yaseen: :agenderFlag: :transgenderFlag:
in reply to Summer Jo ☀️ • • •the reason why the state is “wasteful” is because contractual stuff goes to the lowest bidder, not the most cost-effective. Therefore everything is done on the cheap at first, then the cheapness shows up and has to be fixed.
What could have been 500 billion done well, is now 300 billion done poorly and an additional 600 billion of papering things over that still doesn’t do the job.
Alastair McKinstry
in reply to Simon McGarr • • •Daragh Ó Briain
in reply to Alastair McKinstry • • •@amckinstry One of the best books I have read in business is this one amazon.com/Slack-Getting-Burno…
Key principle: we need to allow for slack in processes so they can absorb delay, prevent burnout, but also have some reserves in the tank to deal with crises.
If @Tupp_ed wants to borrow my copy this can be arranged.
Nicole Parsons
in reply to Daragh Ó Briain • • •@DaraghOBrien @amckinstry
Another factor infecting taxpayer-funded public services is the Toyota Production Method (called Lean in North America).
It's predicated on minimalism in everything. Flat management. Limits on staffing. "Just in Time" Processes. Employee training replaced by manuals. Making the staff do the janitorial work.
Unpaid overtime to make up for inadequate staffing during vacations season, flu or hurricane season, or other "unexpected" events like pandemics.
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